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Terms & Conditions

Privacy Policy, a division of Arcadia Group (Pty) Ltd (referred to as "the Company") respects your privacy rights and recognizes the importance of protecting your personal information that has been provided to us. This Privacy Policy describes how the Company collects, stores, and uses the Personal Information you provide through the website. The privacy practices contained in this privacy policy are for the website of only.

By using the website, you acknowledge that you have read this Privacy Policy and you consent to the practices described. This is the Companies only Privacy Policy and it replaces any earlier version. We reserve the right to change this Privacy Policy at any time so you should review it frequently and stay informed. 

Information Collection and Use

Personal Information

"Personal Information" means information that can identify you as an individual, for example your name, address, phone number, e-mail address, or other contact information. On the website we require certain information in order to provide you with our products. We collect Personal Information when you contact us, when you register with us, when you purchase our products and when you visit our website. takes all reasonable steps to protect the personal information of users. Personal information will not be disclosed to any users without that user's consent and will only disclose without the users consent through legal processes. 


Upon checkout, you will be required to enter in your personal details such as name, address, email address and phone number. . We use this information so that we may contact you about products on the site in which you have showed interest in or to help complete an order.

Other Information Collected

Some information may be collected automatically every time you visit the website, such as cookies and computer information. Information may also be collected from other independent, third-party sources. We may also collect information about which pages you visit within this site. This is tracked by a unique URL within the site.

The Company uses cookies as part of its interaction with your browser. A cookie helps recognize your browser for record keeping purposes. We use cookies to make it easier for you to navigate our web site and help pages load faster. You may control how cookies are processed by your system in the options of your browser. However, if you decline the use of cookies you may not be able to use certain features on this site and you may be required to re-enter some information required or re-order a product if the process was disrupted.

The Company gathers some information automatically. This information includes Internet protocol (IP) addresses, browser type, Internet services provider (ISP), entry and exit pages, operating system, date and time on the site, and click data. uses this information to analyze trends, screen for potential fraud, to track users' movements around the website and to gather demographic information about the user base.

Use of Information

The Company collects Personal Information to verify the accuracy of your name, billing address, shipping address, to screen for potential fraud, to bill you for products and services purchased. uses your e-mail address to contact you regarding the status of your order and to send you confirmation or cancellation of your order.

The Company may send you an email when needed which will be strictly service related. Generally, you may not opt-out of these communications since they are not promotional. If you do not wish to receive them, you may contact us to deactivate your account.

The Company may send you promotional emails which will be strictly informational on products and about sales or discounts on our site. You may opt out of these at any time by clicking the "unsubscribe" button on the bottom of the email.

We will communicate with you in response to your inquiries, to provide the products you request, and to manage your account.

Information Sharing and Disclosure

The Company does not sell any of the information collected to third parties for any purposes, but it shares information with third parties as described below.

The Company discloses the information collected to external service providers necessary to facilitate the following outsourced operations: address verification, credit card processing, fraud screening.

As required by law, and to enforce customers or the Companies legal rights, the Company may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when required by law or when we are investigating potential and current fraudulent transactions. The information is never provided to these companies for marketing purposes.


The Company protects the information provided to us to the best of our ability with various security features and protocols. However nothing over the internet is ever 100% safe so simply cannot guarantee complete security of your personal information. 

The Company has a zero tolerance policy for Internet fraud or any attempt to access or acquire customer or other information on its website via illegal means. has a variety of ways to detect and intercept any fraudulent activities from occurring. will prosecute, those perpetrators caught conducting fraudulent activities on its website.

Personal Information collected by the may be stored and processed in any country in which it operates, and therefore by using the website, you agree to the transfer of Personal Information to another country.

Order Processing Policy

The status of your order will be confirmed via email.

Payment Methods

We accept Credit/Debit Card (Visa and MasterCard), Instant EFT, MasterPass and Bitcoin payments, which are processed by PayFast. 

Delivery Policy

Our products include free overnight shipping if your order is placed and payed for before 12:00 PM. Please note that this only applies to main centres, which will be delivered by 12:00 PM the following business day. Outlying areas may take up to 72 hours to deliver. 

50km around each of the following areas are usually considered main centres - Johannesburg, Pretoria, Polokwane, Rustenburg, Nelspruit, Vaal Triangle, Kimberley, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Stellenbosch and Richards Bay.

Refund / Return Policy

Due to the nature of our products unfortunately we do not accept returns. If you would like a refund before your order has been shipped, please contact us.

Ledger products carry 2 year warranties. Ledger will replace all products having issues related to the screen or mechanical parts. Although we are responsible for arranging the replacement, the customer is responsible for all associated shipping charges. This includes shipping the product back to us, as well as back to the Ledger factory in France. We estimate this to cost around R600.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).


The Company takes responsibility for all aspects relating to the transaction - from the sale of goods on the website, customer service and support, dispute resolution and delivery of goods.

Governing Law

This entire site was created and is managed from South Africa and thus is governed by the laws of South Africa. If any part of these Terms and Conditions are held to be illegal or invalid, the remainder of these Terms and Conditions shall continue and be in effect. Failure by to enforce a right does not result in a waiver of such right.

Domicilium chooses its domicilium citandi et executandi for all purposes of this website and agreement as:

51 Plantations Estate, 47 Shongweni Road, Hillcrest, 3610, Durban, South Africa.

Intellectual Property Rights

All content and trademarks on the website, including but not limited to, software, databases, text, graphics, icons, private information and designs are the property of or licensed to the Company and are protected from infringement by local and international legislation.


The Company may from time to time edit or make changes to the Terms & Conditions of When amendments are made, customers will be notified by email. If you do not agree with these amendments you will not be able to use the Companies website. These were last updated on 17 May 2015.

Contact details

Visit our "Contact" page, email